Terms of Service

These Terms govern use of Auto-Close-Ai (the "Platform") operated by HG Realty Services, Ltd. ("we", "us"), including the web application at https://auto-close.com, the embeddable chat widget, hosted forms, calculators, booking, showing-request, payment and e-signature pages, and related APIs. By creating an account, installing the widget or interacting with any Platform page you agree to these Terms and to our Privacy Policy.

Home buyers working with HG Realty Services, Ltd. are additionally bound by the brokerage's own terms at https://hgrs-broker-rebate.com/terms-of-use, which govern rebates, showings and real-estate services.

• You must provide accurate information, keep your credentials confidential and are responsible for all activity under your workspace.
• You may invite team members; you are responsible for their compliance with these Terms.
• You own the business data you upload (contacts, deals, documents, knowledge files). You grant us a limited licence to host and process it to provide the service.

• You must have a lawful basis to contact every person you add. Email outreach must comply with CAN-SPAM and include a working unsubscribe; SMS and automated calls must comply with the TCPA and carrier rules — the Platform only sends SMS to contacts with recorded consent, and you may not bypass this.
• No unlawful, deceptive, discriminatory (including Fair Housing violations), harassing or infringing content; no malware, scraping of the Platform or attempts to access other workspaces.
• Real-estate Customers are responsible for complying with state licensing, agency-disclosure, rebate and advertising rules; the Platform's restricted-state list and disclaimers are aids, not legal advice.

Chat, voice and phone interactions may be handled by an automated assistant and may be recorded and transcribed; this is disclosed to visitors. AI-generated responses, estimates (including rebate estimates), drafts and summaries are provided for convenience, may contain errors, and must be verified by the Customer before reliance. They are not legal, financial or tax advice.

Payments on Platform pages are processed by Stripe under Stripe's terms. Amounts, descriptions and refund terms for a given payment (e.g. a showing fee) are set by the Customer who requested it and are shown on the checkout page; unless stated otherwise there, fees are non-refundable once the related service has been scheduled. Platform subscription fees, if any, are billed as agreed with the Customer.

By signing a document on a Platform signing page you consent to do business electronically and agree that your typed or drawn signature, together with the recorded name, email, IP address and timestamp, has the same legal effect as a handwritten signature under the U.S. ESIGN Act and applicable state law. You may request a paper copy from the sender.

The Platform integrates with Google (Gmail, Calendar), Twilio, Stripe, ElevenLabs, OpenAI, Anthropic, Showami and others. Your use of those services is subject to their terms. We are not responsible for outages or changes in third-party services.

The Platform, its software, design and trademarks belong to HG Realty Services, Ltd. or its licensors. Nothing in these Terms transfers ownership. Feedback you provide may be used without obligation.

The Platform is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, HG Realty Services, Ltd. is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business, arising from use of the Platform. Our total liability for any claim is limited to the amounts you paid us for the Platform in the twelve months before the claim, or $100 if you paid nothing.

You may stop using the Platform at any time. We may suspend or terminate access for breach of these Terms, legal risk or non-payment. On termination we will make your data available for export for 30 days, after which it may be deleted.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules; courts located in Pennsylvania have exclusive jurisdiction. We may update these Terms; continued use after the "last updated" date constitutes acceptance.

HG Realty Services, Ltd. · hgrsbroker@gmail.com · (215) 969-2400