Privacy Policy

Auto-Close-Ai ("the Platform", "we", "us") is a customer-relationship and AI sales-assistant platform operated by HG Realty Services, Ltd.. It powers the website chat assistant, lead forms, rebate calculator, showing requests, appointment booking, e-signature and email/SMS follow-up used by HG Realty Services, Ltd. and other businesses ("Customers") that install it on their websites. This policy explains what the Platform collects, how it is used, and the choices you have. Questions: hgrsbroker@gmail.com · (215) 969-2400.

If you are a home buyer interacting with HG Realty Services, Ltd., its brokerage privacy policy at https://hgrs-broker-rebate.com/privacy-policy also applies to you.

• Information you provide — name, email address, phone number, company, mailing/property address, home-search preferences (target price, state, lender), form answers, chat and voice messages, booking details, showing requests and electronic signatures.
• Recorded interactions — website chat conversations (text and voice transcripts) and AI phone calls may be recorded and transcribed. Chats may be answered by an automated assistant; this is disclosed at the top of the chat window.
• Payment information — payments (e.g. showing fees) are processed by Stripe. We receive the payment status and amount, never your full card number.
• Technical data — IP address, browser/device type, pages viewed, referring URL, timestamps and cookies or local-storage identifiers used to keep your chat session and preferences.
• Account data (Customers) — login credentials, workspace settings and the business data you upload (contacts, deals, documents, knowledge-base files).

Customers may connect a Google account so the Platform can send and receive email and manage appointments on their behalf. With your permission we access:

• Gmail (send, read, modify) — to send outreach and follow-up emails from your address, to detect replies and unsubscribe requests, and to show conversations in your inbox.
• Google Calendar (read free/busy, create events) — to show open appointment slots to your visitors and create bookings with Google Meet links.
• Basic profile (email address, name) — to identify the connected account.

Auto-Close-Ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google user data to provide and improve the user-facing features described above. We do not use it for advertising, we do not sell it, we do not allow humans to read it except with your explicit consent for support or security purposes, as required by law, or when the data is aggregated and anonymized. You can revoke access at any time from Settings → Channels or at myaccount.google.com/permissions; tokens are deleted when you disconnect.

• To respond to your questions, estimate rebates, schedule showings and appointments, send documents for signature and deliver the services you request.
• To contact you by email, phone or SMS about your home search or the Customer's services. Automated texts and calls — including prerecorded, automated-dialer and AI-generated calls — are made only after you give express consent (answering "Yes" in chat or ticking the consent box next to a phone field). Message and data rates may apply; reply STOP to opt out of texts and calls and HELP for help. Consent is not a condition of purchase.
• To generate AI responses: your messages are processed by third-party AI providers (e.g. OpenAI, Anthropic, Google, ElevenLabs) solely to produce the reply or audio you requested.
• To keep records required by law or contract — for example e-signature audit trails (name, email, IP address, timestamp) and consent records.
• To secure, debug and improve the Platform.

We share information only with: the Customer whose website you used (they control their contact data); service providers that process data on our behalf (hosting, database, Stripe payments, Twilio SMS/voice, Google, email providers, AI providers, Showami showing services); referral partners when a Customer routes your request to a licensed professional in your state (you'll be told when this happens); and authorities when required by law. We do not sell personal information.

We keep information for as long as needed for the purposes above or as required by law (signed documents and consent logs are retained for the applicable statutory period). Data is encrypted in transit; OAuth tokens are encrypted at rest. No method of transmission is 100% secure.

• Opt out of texts and automated calls by replying STOP; opt out of marketing email via the unsubscribe link.
• Request access, correction or deletion of your personal information by emailing hgrsbroker@gmail.com. Customers can delete contacts directly in the Platform.
• Disable cookies in your browser (the chat widget may then forget your session).

Residents of California, Virginia, Colorado and other states with privacy laws may exercise their statutory rights through the contact above. We do not knowingly collect data from children under 16.

We may update this policy; the "last updated" date will change and material changes will be noted on this page.